Tuesday, April 15, 2008

Are you kidding me ... !? (my most recent post office experience)

On our daily run to the post office (yes, I prefer to drive them there vs. have them picked, but that's another story) I had one of those infamous keys in my PO box. I hadn't picked up mail from the PO box in 1 or 2 business days because the key ring onto which the PO box key is attached was misplaced. It's not a big deal because that outgoing packages are not not affected - my main concern.

Well, what I found in the lock box was a Priority Mail package that I had sent out 2 days prior. It was never sent out because I apparently owed postage. I have a scale, print postage on the computer and I have never had a problem with this over the last 4 years. So, I weighed the package on the scale in the PO lobby and it was fine. So I go out to the car, get my 2 kids and wait in line to get it straightened out so it can get on it's way to the receipient.

I eventually get to the counter and of course they know me there. The service rep says Hi and states that I must have had a bad day because they have an entire box of packages from the day before with the wrong postage. To make a long story short, their scale must have been off - enough to put it 1/10 of an ounce over the next weight class. So now, I have who knows how many packages that are either 1 or 2 days delayed. A lot of times, the packages are sent priority mail so that they arrive sooner than our standard ground shipping. I could just see some potential refunds - over 1/10 of an ounce.

Here's my issue. After this, I re-weighed all of the very common package combinations and found out that I had been overpaying on some first class packages by 47 cents. Do you think they ever thought of holding the packages (and there are many of those per day) so that they can refund me? Of course not. Also, the priority mail packages from the day in question were all same size and the very same packages that we ship daily. They weigh our packages each and every day and on this day, all of them were 1/10 of an ounce over the next weight class. You think they'd check the scale?? Instead, they hold, and therefore delay, several Priority packages. If something were to come up, I'd end up refunding, but I didn't even get an apology - just a comment about their scale possibly being "out of calibration" the day before. Luckily everything turned out okay, but ARE YOU KIDDING ME!!